FAQs – MÚK

FAQs

Product and Care

CAN I HAVE AN ITEM ALTERED / TAILORED? CAN I HAVE AN ITEM ALTERED / TAILORED?

No customization options are offered for our products, we strongly suggest referring to our size chart page for assistance in selecting the correct size

WASHING INSTRUCTIONS WASHING INSTRUCTIONS

It is recommended to exclusively dry clean the item

Shipping and Delivery

HOW LONG DOES IT TAKE TO GET MY ORDER? HOW LONG DOES IT TAKE TO GET MY ORDER?

Orders are shipped out within 2-3 Business Day.
Orders placed Friday through Saturday will ship out on Sunday.

Delivery Time

Cairo & Giza
Standard Secured Shipping usually takes 2-3 business days

Alexandria
Standard Secured Shipping usually takes 3-4 business days.

Others Cities
Standard Secured Shipping usually takes 4-5 business days.

HOW MUCH DOES SHIPPING FEES COST? HOW MUCH DOES SHIPPING FEES COST?

Shipping rates can vary depending on your region and are calculated at checkout.

DO YOU OFFER FREE SHIPPING? DO YOU OFFER FREE SHIPPING?

Unfortunately we don't offer free shipping.

DO YOU SHIP INTERNATIONALLY? DO YOU SHIP INTERNATIONALLY?

Our products are exclusively available for delivery within Egypt.

Returns and Exchanges

DO YOU OFFER REFUNDS? DO YOU OFFER REFUNDS?

A refund request can be submitted within 5 days from when you receive your order. For more info please visit our Returns & Exchange Policy Page.

WHO PAYS THE SHIPPING COST IN THE CASE OF REFUND OR EXCHANGE? WHO PAYS THE SHIPPING COST IN THE CASE OF REFUND OR EXCHANGE?

All shipping costs, including return shipping, are to be covered by the customer for refunds and exchanges. For more info please visit our Returns & Exchange Policy Page.

HOW CAN I SUBMIT BY RETURN OR EXCHANGE REQUEST? HOW CAN I SUBMIT BY RETURN OR EXCHANGE REQUEST?

Use our self-service Return Portal by clicking the button below and following the steps in the return portal.